Job Centres not aligned to Human Resources Department;

Meetings were held with individuals to discuss their questions/queries;

External seminars were arranged on tax, investments, jobs and many other areas;

Job Centres were open to all employees to view advertisements, opportunities, training and to have general discussions.

Many individuals were visited at their work place, at home, in hotels and where-ever was the most suitable location;

Husbands, wives and partners were involved where appropriate;

Clients had access to support services at all times;

Free phone lines were installed;

Each individual was encouraged to keep in communication;

Follow–up on each query monitored.

Communication and communication;

Reducing fear and uncertainty;

Sourcing information;

Understanding eligibility requirements for the redundancy package;

Understanding package and pension;

Understanding the time scale of the redundancy programme;

Job opportunities;

Training.